Q: What is MyJemma emotion jewellery?

A:  MyJemma emotion jewellery is a digital locket for the twenty-first century. It is a key to a private and secure cloud account containing photos, videos, and messages uploaded by the person who bought the jewellery. Content uploading is fun and easy with our simple user interface. The end-user of the jewellery can view the account content with a smartphone: a simple touch of the jewellery with an NFC-enabled phone or a scan of the jewellery’s QR code opens the photos and videos in the browser of the smartphone. Surprise your loved one with the MyJemma emotion jewellery and the story you have built inside it.

Q: What devices do I need to use the jewellery?

A: A list of devices, operating systems, and Internet browsers that are compatible with the MyJemma emotion jewellery can be found on our “Technology" page. In principle, one needs either an NFC-enabled Android or Windows phone or any smartphone (even iPhone) with a camera and a QR code reader. There are over 300 phone models that have the NFC feature. Recently, Apple has informed that the new iPhone 7, 7x and 8 models as well as the upcoming iPhone X will be able to read NFC tags! Alternatively, the QR code readers are available for free in the Play and Apple Stores (we recommend uploading an advertisement-free app since sometimes the advertisements may block function keys of our user interface).

Content uploading is easy and can be done with smartphones, tablets, and computers with an Internet access. For mobile users, we recommend using the 4G telephone network for its speed.

Q: Is it safe to use the jewellery?

A: The jewellery is made of safe, high-quality materials. The NFC tag inside the jewellery is passive; it does not emit any radio waves and no battery is needed! All our web pages (home page, MyJemma Service, and Webshop) are SSL encrypted, so they are as secure as online banking.

Q: How do I add content to the jewellery account?

A: Adding and editing content in a jewellery account are very easy and fun with our simple user interface, so you don’t need any previous experience. After purchasing the MyJemma emotion jewellery, you can immediately start uploading content to your account. Simply sign in to the Service page (the link is in the top right corner of this page) and tell a story to your loved one. Your password is in the order confirmation email that was sent to the email address you provided in the Webshop at the time of purchase. You can transfer photos and videos directly from the archives of your smartphone, tablet, and computer. Detailed instructions can be found on the “Customer Support” page.

Q: How can I see the account content?

A: The end-user of the jewellery can view the account content by touching the jewellery with an NFC-enabled phone or by reading the jewellery’s QR-code with a smartphone’s camera application. You will also need an Internet connection as well as the PIN from the bottom of the gift box in order to access the account. The person who manages the jewellery account (the gift buyer) can preview the end-user’s scene at any time when editing the account content.

Q: Will the jewellery work on my phone if I have a case on it?

A: In general, NFC signals should be able to penetrate a normal case. However, a very thick case or a case with a metal backing will interfere with the signal and may prevent use of the jewellery with the case on.

Q: How much does it cost to use the emotion jewellery?

A: The price of the jewellery includes an initial 24-month long subscription for a Silver-level account, which can hold 100 MB of files. After the first 24 month period, additional 12-month subscriptions cost 12 euros (only 1 EUR per month). You can also choose to upgrade to a Gold or Diamond account with higher storage capacities. The account prices and information about their storage capacities can be found on the "Technology" page. To use the MyJemma emotion jewellery you will need a smartphone with an Internet connection, the cost of which is based on your mobile plan.

Q: Can I get a similar digital feature for my old jewellery?

A: We do customise jewellery according to our customers' wishes, but embedding new technology into old jewellery can be tricky and expensive. If you are interested in a quote for a new piece of digital jewellery with your own design, please contact us.

We also customise our collection jewellery with diamonds and gem stones. Contact us to learn more about this option.

Q: Is it possible to have tailored emotion jewellery with diamonds?

A: Yes, we offer fully tailor-made emotion jewellery! For example, we have made customised gold jewellery with diamonds or other precious stones. Please contact customer service for more information.

Q: Can anyone who touches my emotion jewellery with an NFC phone get access to my account?

A: No. The person who buys the jewellery can access the account only with a password. The end-user of the jewellery can access the account only with a PIN code, which the jewellery buyer will have written to the bottom of the gift box before the present is given. Remember to always protect your password and PIN from others and keep your jewellery gift box in a safe place. You can reset the lost password and PIN on the Service page. 

Q: Can one view the jewellery account if they Google it?

A: No, the account will not be visible via Google search because it is protected by the PIN and a cryptic URL address. Moreover, our website has the SSL encryption.

Q: I have a fairly old phone and have not updated my Internet browser in few years. Will I be able to use the jewellery?

A: The minimum requirements for devices, Internet browsers, and phone operation versions are listed on the "Technology" page. We recommend using Edge, Firefox, Safari or Chrome browsers. Basically, a browser version less than two years old is expected to work. The same applies for the phone operation systems; 2015 or newer versions are expected to work.
 
Q: How do I sign in to my jewellery account?

A: You can sign in using the link in the top right-hand corner of this page. When prompted, provide your email address and the password from your order confirmation email. If you have forgotten your password, you can request a new one using the "Forgot password?" link at the prompt. When you have signed in to your account, you can change the password on the "User Information" page in the Service. 

Q: For some reason I cannot log in to my account. Can you help?

A: Use of the MyJemma Service requires that you accept the cookies. Please make sure that your browser settings allow cookies. Some firewalls can prevent the use of third party cookies, which prevents the ability to sign in to the Service. Check that the MyJemma website is on the list of allowed web addresses on your firewall settings.

Also check that your username (email address) and password have been entered correctly and that there are no extra spaces before or after them. If you still fail to sign in, request a new password and try logging in with that. Note: upon requesting a new password, you will receive an email with a link for a second email containing the password. This is to prevent third parties with your email address from resetting your password.

If you still fail to sign in with the new password, please contact our customer service. 

Q: My PIN does not work and I have no access to the jewellery account. Can you help me?

A: Check the bottom of the gift box to ensure that you are using the correct PIN. If it does not work, you can request a new PIN from the prompt on the login menu. You will receive the PIN to the email address you provided when you first registered for the Service. If the PIN that you received by email still does not work, please contact our customer service.

Q: How do I contact MyJemma Ltd?

A: You can contact our customer service via email at info@myjemmacollection.com. We will try to respond to email inquiries as quickly as possible. You can also write to us at MyJemma Oy Ltd. PL 43, 02761, Piispanristi, Finland.

The same postal address should be used for product returns. Always contact our customer service before returning items. The original purchase receipt must be included on the return package along with all purchased products and the gift box. Please address the envelope to "Customer Return".